We make dozens of decisions every day, some simple, some more complex. An adult makes roughly 35,000 conscious decisions each day. The purpose of this article is to provide a practical guideline to make solid decisions in professional and personal settings.
With more organizations embracing design as a critical component of their business strategy, product or UX design is no longer a myth. If designing products is something that we’re getting good at, what does it mean to design a service? And why we need service design?
To understand service design, we need to first understand what a service is and each of its components.
Service is a collection of interactions between a customer and an organization, through digital, physical, and interpersonal touchpoints over time.
If we zoom out from the interaction between your customer and your product and look at…
I have been to a great number of design critique sessions throughout my career, out of which there were sessions that made me experience the mind-blowing aha-moments. And of course, some others that made me realize I can sleep with my eyes open. To make design critique fun, I summarized a list of questions to help fellow designers (or non-designers) better receive and provide feedback.
For the past two years, I have worked as a product designer in wealth management at a North American major bank. Many people ask me questions like “How is it like to be a designer at a bank?” “What is your process?” “What are your experiences working in Agile?” So today, I decided to answer these questions by telling a story.
Before I start the story, I’d like to talk about some challenges that I’m facing as a UX designer in a large corporation.
All of the product teams that I have worked on use Agile methodology. However, I find…
I love traveling and exploring the world. When it comes to accommodation booking, I normally use Airbnb for local home stays and Booking.com for cheap hostels. If you ask my experience of using their platforms, I would say……
“ Airbnb is like going to an old friend’s house. We chat about our childhood funny stories and exciting things happening in life while having a nice cup of tea.”
“ Booking.com, on the other hand, is like being invited to a big birthday party. I struggle my way through random strangers while suffering from extremely loud music. ”
As a wanderlust…
I was provided a great opportunity to hone my visual design skills and learn the process by creating a mobile app UI library. A UI Library, also known as visual styles, or theme, is a custom graphical interface elements package that is applied to a particular app or website to create an elegant experience for the users.
My design process:
I love music and use Spotify everyday, when I’m struggling to get up in the morning, when I’m focusing at work and when I’m taking a shower in the evening. It has been a pleasant experience with Spotify but I’m quite the picky designer and I believe it could be better.
I was provided with a great opportunity to do a reverse engineering practice of Spotify. I spent two weekends taking things apart, understand how it works and try to improve the user experience. This practice is purely based on my own research and my personal usage.